Law Enforcement Guidelines

Songfork's User Information Requests

  • Our Guiding Principles
    At Songfork, we are committed to upholding our users' rights while adhering to the laws that govern our operations. When it comes to processing information requests related to our users, we follow these guiding principles:
    • Jurisdiction: We comply with valid requests for user information from law enforcement, in line with the procedures outlined in this policy and applicable legal framework.

    • Specificity: We require that all requests pertain to specific accounts involved in particular investigations undertaken by law enforcement. We reserve the right to reject requests that are overly broad or lack necessary details connecting the requested information to an ongoing investigation.

    • User Notice: We respect our users’ rights and privacy. Our policy is to notify users when we disclose their information, unless explicitly requested otherwise by the competent authority. Notifications to users will be in writing and include a copy of the original request. If the request pertains to a user who is in violation of our Terms of Use, we reserve the right to take measures to prevent further abuse of our services, which may include notifying the user about their misconduct.

      In exceptional circumstances, we may opt not to provide user notice, such as in the case of an emergency disclosure request.
  • Information Stored by Songfork
    Some information we store is collected automatically, while other information is voluntarily provided by the user. While we maintain the information in our system, we cannot always guarantee its accuracy or whether it relates to a real individual. For instance, a user may create a fake profile or provide inaccurate information. We do not require users to provide real names, email verification, or identity authentication.
  • Public Information
    Most account information on Songfork is public, meaning anyone can view it. A Songfork profile may include a profile picture, display name, uploaded tracks, and playlists created by the user. Additionally, users can opt to include their "real name," location, URLs, and a brief description in their bio section below their profile image. Publicly posted information and content can be viewed without a Songfork account.
  • Non-Public Information
    Non-public information about registered users on our platform may include, but is not limited to:
    • Email address(es) associated with the account
    • IP address at the time of account creation
    • IP address from the last access to Songfork
    • Month and year of birth
  • Submitting a Data Disclosure Request
    You must register for an account to access certain features of the Platform. You are responsible for maintaining the confidentiality of your account credentials and ensuring that any information you provide is accurate and up to date.
    • For United States Authorities: If you seek information about a U.S.-based account, please follow the instructions below. For accounts based elsewhere, you will need to go through German authorities to obtain the necessary data.
    • For All Other Foreign Law Enforcement Authorities: We can only respond to information requests submitted by German authorities. Therefore, we request that all international law enforcement authorities follow the relevant cross-border assistance procedures.
  • How to Submit Your Request For United States Authorities: Your request must include a valid subpoena, search warrant, or court order, sent via email, fax, or post. Direct your request to Songfork using the contact details at the end of this guide. All requests must contain:
    • Requesting agency and law enforcement agent name
    • The profile URL of the Songfork account in question (e.g., songfork.com/userprofile)
    • Details about the specific information being requested
    • Legal grounds for the data disclosure request
    • The reason for your investigation and how the requested data relates to it
    • A valid email address for verification and communication (must be agency-issued)
  • Production of Records
    Unless otherwise requested, we will provide records in electronic format (e.g., PDF files), compatible with most word processing software.
  • Emergency Disclosure Requests
    In accordance with our Privacy Policy, we may disclose user information in response to a valid emergency disclosure request. Law enforcement agencies may submit such requests if they involve imminent danger of death or serious harm to a person that we may be able to prevent. Soundfork users aware of an emergency should contact local law enforcement for assistance.
  • How to Submit an Emergency Disclosure Request Emergency requests must be submitted via email with the subject line "EMERGENCY DISCLOSURE REQUEST." These requests will be evaluated on a case-by-case basis and must include:
    • Identity of the individual in imminent danger
    • Nature of the emergency
    • Songfork profile URL(s) of the account(s) containing relevant information
    • Details of the specific information requested and its relevance to the emergency
    • Links to any content that may provide additional context to support your request
  • Liability for Content Songfork acts as a hosting service, and you are solely responsible for the content you upload. We do not actively monitor all content, but we may take action to remove content that violates our policies or applicable laws.
  • Assisting a Songfork User
    If you are assisting a Songfork user with an investigation and need to obtain a copy of their non-public account information, please ask the user to contact us directly. We will assist the individual in obtaining the necessary information.